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Paradigm Architect's services are carried out in 3 stages. These are carried out both on- and off-site and are designed to cause minimal disruption to your business.
Assess
At the start of the Paradigm Architect process, there will always be some level of assessment.
This may have already been carried out separately through one of Paradigm Assess' services. It can however, be carried out altogether as part of the Architect process.
Either way, the assessment methods used are essentially the same; they take place on-site and use a mix of face-to-face interviews, questionnaires, evidence gathering and 'walkabouts'.
Where a set of processes are to be designed, there would typically be a fairly extensive assessment phase. During this time, Paradigm would determine which processes needed to be simply reviewed and updated, and which needed to be created from scratch.
Where an individual process is to be designed, there would usually be a simple workshop with the relevant employees or a brief audit to establish these facts and the required actions.
The same process would apply when designing a Service Level Agreement or Operating Level Agreement (SLA or OLA); any agreement would be assessed and then reviewed or designed as appropriate.
Report
Where an assessment is carried out as part of Paradigm Architect, a report is compiled and includes findings, recommendations and actions. It includes a RAG (red-amber-green) report, highlighting the urgency and criticality of each process assessed and showing the 'quick wins' that could be achieved. It also provides a scoring for your organisation's current IT Service Management against best practice, which doubles as a benchmark to measure your progress against.
Process Design
At this stage, Paradigm consultants take the findings of the report, and design (or review) the processes as outlined in the report. In order to do this, Paradigm works in a collaborative manner with the client, finding out all it needs from the various departments through interviews, questionnaires and workshops, to ensure that the processes devised will actually work for the client and grow with them. |
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